Our Service Guarantee

What you can expect from us 

At railtour we are committed to providing you with the highest level of customer service and satisfaction. We understand that your experience with us is paramount, which is why we are a member of the Swiss Travel Guarantee Fund to protect your payments. Additionally, we were the first Swiss tour operator to have our quality assurance systems certified under ISO 9001, ensuring that you receive the highest standard of service.

Travel Guarantee

Swiss Travel Association Guarantee Fund

The Swiss Travel Industry Guarantee Fund will refund payments made for for package holidays in the event of the bankruptcy or insolvency of your contractual partner prior to your departure. If insolvency is filed after your trip has begun, the Guarantee Fund will cover your return travel costs ensuring that you are not left without support if your service provider fails to fulfill their obligations.

Read more
Travel guarantee

SRV FSV

Swiss Travel Federation

The Swiss and Liechtenstein Travel Federation represents the interests of travel agencies and tour operators at both national and international levels. It is actively engaged in shaping economic conditions and lobbying efforts with politicians, businesses and the public to advocate for the needs of its members.

 
Read more

ISO certification

ISO 9001 and ISO 14001

The Swiss Association for Quality and Management Systems (SQS) independently assesses processes and quality assurance tools for management systems across various industries, certifying the quality standards of companies.
Read more
SQS

IATA

International Air Transport Association

One of the key roles of the organisation is to foster collaboration among airlines that are directly or indirectly involved in international air traffic. Currently, approximately 265 airlines, which account for over 90 percent of the world’s scheduled air traffic, are IATA members.

Read more